Mix and Match

Refund policy

Every Palmbang shirt is made to order, just for you. We still want you to love it. Here's how returns, exchanges and refunds work.

1. Order changes and cancellations

You can change or cancel an order within 12 hours of placing it, before it goes into production. Email aloha@palmbang.com with your order number and you'll get a full refund.
After 12 hours your shirt is already being printed, so we can't cancel it. You can still return it once it arrives (see below).
Orders that have shipped can't be cancelled.

2. If we messed up: damaged, defective or wrong items

Misprint, flaw, wrong size or design from what you ordered, or the parcel arrived damaged? That's on us.

Email us within 30 days of delivery with your order number and these photos:
- Damaged or defective item: a photo of the problem and a photo of the shipping label.
- Wrong item: a photo of the item you received and a photo of the shipping label.
- Wrong size (not what you ordered or not matching our size chart): a photo of the shipping label, a photo of the shirt, and a photo measuring it flat with a tape measure.
Once approved, we'll remake and reship the item for free, or give you a full refund, your choice.
We cover any return shipping. In most cases you won't need to send the item back at all.
Without the photos we can't process the claim, so please send them with your first email.

3. If you changed your mind: returns and exchanges

You can return or exchange an item within 30 days of delivery.
The item must be unworn, unwashed, unaltered and undamaged, in its original packaging with all tags attached. Trying it on is fine. Wearing it to a luau is not.
Return shipping for change-of-mind returns and exchanges is paid by the customer.
Exchanges: since every shirt is made to order, your new size or style goes into production once we receive the original. Standard processing and shipping times apply, and we cover shipping on the replacement.
Refunds cover the item price only. Original shipping, return shipping, and duties or taxes are not refundable unless the law requires it.
Please check our size guide before ordering. Small colour differences between screens and the real print are normal and aren't a defect.

4. Items we can't take back

Unless they arrive damaged, defective or wrong:

Items marked Final Sale or bought at a discount on sale.
Personalised or custom items, and group sets with custom names or sizes.
Gift cards.
Free gifts (they must be returned together with the order they came with, or their regular price is deducted from the refund).

5. How to start a return

Email aloha@palmbang.com from the email you ordered with. Include your order number, the item and whether you want an exchange or a refund (plus photos if something's wrong).
We review every request within 1 business day and reply with the return address and instructions.
Pack the item securely and send it with a tracked service. Keep your tracking number.

Please don't send items to the address on your parcel. That's our production partner, not our returns desk. Returns sent without approval or to the wrong address can't be accepted.

6. Refunds

Once your return arrives, we inspect it and email you to say whether it's approved.
Approved refunds are issued to your original payment method within 3–5 business days.
Your bank or card provider may take another 5–10 business days to show it. If it's still not there, check with them first, then email us and we'll help.