Every Palmbang shirt is printed and sewn to order. Nobody's shirt sits in a warehouse getting sad; yours gets made after you order it. That takes a little longer than grabbing something off a shelf, so here is exactly how long.

1. Processing time

• All items are made to order. Processing (printing, cutting, sewing, quality check, packing) takes 5–10 business days.
• Orders are processed Monday to Friday, excluding public holidays.
• During big sales and the holiday season, processing can run a few days longer. If that happens we'll say so on the site.

2. Estimated delivery times

Total delivery time = processing time + shipping time. All times are in business days (weekends and holidays don't count).

Destination	Processing	Shipping	Total
United States & Canada	5–10 days	5–15 days	10–25 days
United Kingdom & Europe	5–10 days	7–15 days	12–25 days
Australia & New Zealand	5–10 days	7–15 days	12–25 days
Other countries	5–10 days	7–15 days	12–25 days

These are estimates, not guarantees. Carrier delays, customs checks, weather and peak seasons can add time.

3. Where we ship

• United States (all 50 states, Washington DC and Puerto Rico), Canada, the United Kingdom, Australia, New Zealand and Europe.
• Other destinations are available if they show up at checkout.
• We can't deliver to APO/FPO/DPO military addresses. Please use another address.

4. Shipping costs

• United States: free standard shipping on orders over $99. Under $99, a flat $6.95.
• International: free standard shipping on orders over $199. Under $199, the rate is calculated at checkout based on your destination.
• You always see the final shipping cost at checkout before you pay.

5. Tracking

• When your order ships, we email you a tracking link.
• Please allow up to 5 business days for tracking to start updating. Made-to-order parcels often scan late, which is normal.
• If your tracking hasn't updated after 15 business days, email aloha@palmbang.com and we'll chase the carrier for you.
• Orders with several items may arrive in separate packages, even if you paid for shipping once. Each package gets its own tracking.

6. Customs, duties and taxes

• International orders ship DDU (Delivered Duty Unpaid). Import duties, VAT, GST and customs fees charged by your country are not included in our prices or shipping cost and are paid by the customer.
• For the EU: since July 1, 2021 the VAT exemption for low-value parcels (up to €22) no longer applies. Where VAT is collected at checkout, you won't be charged it again on delivery. If customs asks you for a purchase invoice, email us and we'll send one.
• If a parcel is refused or returned because duties weren't paid, we can't refund the original shipping cost or the return fee charged by the carrier.

7. Address changes and wrong addresses

• Need to change your address? Email us within 12 hours of ordering, before your shirt goes into production.
• Please double-check your address at checkout. We're not responsible for parcels delivered to an incorrect or incomplete address entered by the customer. If a parcel comes back to us, we can reship it once you pay the new shipping cost.

8. Lost, late or "delivered but not here" parcels

• If tracking shows delivered but you can't find it, check with neighbours, building reception and your local post office first, then email us within 7 days of the delivery date.
• If the carrier confirms a parcel is lost in transit, we'll remake and reship your order at no cost, or refund it.
• For damaged parcels, see our Refund Policy.

9. Contact

Questions about an order? Email aloha@palmbang.com with your order number. A real human answers within one business day.